What we have learned, made available to you

Most firms specialize in a single field: security, or networking, or IT services. Tekline is the only provider covering every building technology under one roof — cabling, network, cameras, access control, intercom, telephony, audio, IT services, licensing and project management. One contract, one invoice, one number to call.

Yes. Tekline is a Quebec company with dedicated local teams. Your data is hosted on servers in Quebec (Law 25 compliant), your contracts are written in French, your invoices are in CAD, and your account manager is reachable directly — not through an external call centre.

We serve organizations of every size — from a 10-person SMB to multi-site real estate complexes. Our clients include property managers, construction developers, commercial and institutional building owners, industrial companies, as well as architects and engineers who need a telecom expert on their design team.

Yes. We cover all of Quebec, with dedicated resources in the main regions. For projects in specific geographic markets, contact us to confirm our deployment capacity in your area.

You choose exactly what you need. You can engage us solely for cabling a new office, solely for your Microsoft 365 licences, or solely for your camera service contract. Maximum value comes when we manage several domains — that is where coordination and billing savings become significant — but every service is available on its own.

Our service contracts come in three tiers: Essential (unlimited remote support, 4h SLA, client portal, firmware updates), Advantage (+ on-site interventions included, proactive monitoring, monthly reports) and Premium (+ full management, equipment replacement, onboarding/offboarding, annual planning). Each service domain — cameras, network, telephony, IT services, audio — has its own tailored plan.

Yes. Tekline is a Microsoft CSP (Cloud Solution Provider) partner, which lets us supply Microsoft 365 licences at competitive rates with monthly billing. We handle assignments, renewals, licence adjustments and compliance — all included in our IT services offering.

Absolutely. Our Design Advisory service is built specifically for design teams. We produce IT equipment location plans (RJ-45, WiFi, cameras, access readers), cable pathway plans (TIA-569), Section 27 & 28 technical specifications (Construction Canada format), and we integrate equipment into the BIM/Revit model when required.

Yes — this is precisely our core added value. Our IT Project Management service takes charge of every technology trade in a building: cabling, network, security, intercom, telephony, audio, BMS. A single project manager coordinates everything, from concept to handover, with complete documentation at every stage.

No — generally the opposite. When you manage 6 separate technology vendors, you pay 6 profit margins, 6 distinct travel charges, 6 approval processes and unbilled hours of coordination. With Tekline, coordination savings, grouped interventions and volume equipment pricing generate on average 15 to 30% savings on total technology cost of ownership.

Our projects are billed at a fixed price — you know what you are paying before we start, with no surprises. Our service contracts are predictable monthly subscriptions. For Microsoft and software licences, we bill actual consumption with automatic renewals. Everything is documented in a clear contract before work begins.

Yes, depending on the service. For smart building and energy efficiency projects, several programs apply: the Electrification and Climate Change Fund (FECC), Hydro-Québec’s ÉcoPerformance Program, and technology investment tax credits. Our team helps you identify applicable programs and prepare the applications.

Yes. For several of our services (IT services, licensing, network support), the all-inclusive monthly subscription model eliminates upfront capital investment. For larger installation projects, we offer a financing model where deployment costs are amortized over the term of the service contract.

Our standard SLA is 4 business hours to take charge of any incident (Monday–Friday, 8am–5pm). For critical incidents (P1 — system completely down), our Premium plan offers a 2-hour SLA. Extended 24/5 and 24/7 support options are available depending on the service and plan.

Yes. All our clients have access to a secure web portal where they can submit tickets, track ongoing interventions, review the complete intervention history and access their installation documentation. The portal is available 24/7, from computer or phone.

In our Premium IT services plan, onboarding and offboarding are included: creating or removing the Microsoft 365 account, assigning licences, configuring the workstation, enabling MFA, and securely transferring data. For telephony, we manage extensions and DIDs. For access control, we manage badges. Everything is coordinated through a single point of contact.

Yes — it is a firm commitment in all our contracts. Every change made to your system is documented in our portal and in the as-built drawings. You never lose track of your infrastructure, even if your internal staff changes. This documentation is your property — you can access it at any time.

Yes. Tekline hosts all data on servers located in Quebec, has a designated privacy officer (RPRP), applies compliant privacy policies and reports incidents within the required timeframes. In our Premium IT services plan, we also support you through your own Law 25 compliance process.

The first step is a free consultation — a site visit or discovery call. We assess your needs, your existing infrastructure and your objectives. We then provide a detailed technical and financial proposal with a fixed price. If you accept it, we schedule the start around your calendar.

Yes. We are used to coordinating with general contractors, electrical engineers, architects and specialized system suppliers. We integrate into your existing team and manage the coordination of technology interfaces — without requiring you to replace partners already in place if that is not necessary.

Yes. For clients who want to evaluate our services before a global rollout, we offer pilot projects on a single floor, site or system. This approach lets you validate our execution quality, our documentation rigour and the responsiveness of our support before committing across the board.

As early as possible, ideally at the preliminary drawing stage. Cable pathways, telecom rooms and electrical provisioning cost a fraction of the price when they are planned before the concrete is poured. We also work on retrofits, but the room to manoeuvre is narrower.

Yes. We deliver projects across Quebec and Ontario, and we support multi-site clients beyond those provinces through our certified partners.

Regularly. We start with a documented audit of what exists, then propose either a support takeover or a phased migration plan. We will tell you plainly what is worth keeping.

Clients under a maintenance agreement reach a technician at any hour, with guaranteed response times based on their service level. Proactive monitoring often lets us catch an anomaly before you notice it.

Yes. Tekline holds an authorization to contract from the Autorité des marchés publics, a current RBQ licence and an up-to-date CNESST certificate.

Structured cabling is designed for 15 to 20 years. Active equipment — switches, cameras, controllers — should be planned on a 7 to 10 year cycle. We provide a lifecycle plan so those replacements are never a budget surprise.